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How nettogel Handles Your Personal Data

When you open an account and deposit via DANA, OVO, or GoPay, you share certain personal details with us. This page explains exactly what we collect, how we use it, and what rights you hold over that information — no vague language, no hidden…

Account data protectedDANA, OVO, GoPay wallet info handled securelyYour data is never soldRight to access your recordsContact us to request changes
nettogel How nettogel Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Encryption in Transit

All data sent between your device and our servers travels over SSL encryption. This applies whether you are logging in via mobile browser or submitting a GoPay deposit reference.

Cookie and Session Control

We use session cookies to maintain your login state and analytics cookies to understand how pages are used. You can clear session cookies in your browser settings at any time.

Data Retention Policy

We hold account records for as long as your account is active and for a defined period afterward as required by applicable regulations. Closed accounts are anonymised, not deleted outright.

Your Right to Request Access

You can request a copy of the personal data we hold on your account. Submit the request via live chat or email; we aim to respond within the timeframe set by applicable data rules.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Open the live chat widget inside your account dashboard to raise a privacy request directly. A member of our support team will respond and log your query.
Email Support Send your data access or deletion request to our support email. Include your registered phone number or e-wallet name so we can match your account record.
Account Settings Some data preferences — such as communication opt-outs and session history — can be adjusted directly inside the Account Settings page without contacting support.

Common Questions About Our Privacy Policy

These are the questions we hear most often about data, cookies, account records, and your rights as an account holder on nettogel. Each answer reflects our current practice — if something changes, this page is updated first.

Your DANA or OVO wallet identifier is shared only with the payment processor needed to complete your transaction. We do not pass wallet data to advertisers or other third parties.

Yes. Send a data access request via live chat or our support email with your registered phone number. We will compile your account data and respond within the applicable regulatory window.

Session cookies keep you logged in as you move between pages. If you clear cookies, you will need to log in again. Preference cookies remember your settings across mobile and desktop visits.

We retain closed-account data for a period determined by applicable regulations, then anonymise it. During that window, data is not actively used for marketing — only for compliance purposes.

Contact us immediately via live chat. Change your account password and check whether your registered GoPay or OVO number still matches your active wallet to rule out account misuse.

We may send account-related notifications to your registered email or phone. You can opt out of non-essential messages through the communication preferences in your Account Settings page.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.